Shipping & Delivery
We want you to love your FARWA. Here is everything you need to know about delivery and our satisfaction guarantee.
United Arab Emirates
- Dubai
- Same day on orders placed before 2 PM
- Other Emirates
- 1–2 business days
- Cost
- Complimentary on all UAE orders
GCC
- Delivery
- 3–5 business days
- Cost
- Calculated at checkout based on destination
Europe, US & Canada, Australia & New Zealand
- Delivery
- 7–14 business days depending on destination
- Cost
- Calculated at checkout based on destination and weight
Customs & duties: any applicable customs fees or import duties are the responsibility of the customer.
Returns & exchanges
If you are not happy with your order, you may return it within 14 days of delivery for a full refund or exchange. Items must be unworn, unwashed, and in original condition with all tags attached, and returned in their original packaging. Custom or personalised orders cannot be returned unless defective.
How to return
- 01Email hello@farwastudio.com with your order number and reason for return.
- 02We will send return instructions and, for UAE orders, a shipping label.
- 03Pack the piece securely in its original packaging.
- 04Ship it back using the instructions provided.
- 05Once received and inspected, your refund is processed within 5–7 business days.
Exchanges. Need a different size or colour? Follow the return process above and tell us you would like an exchange. Subject to availability, we ship the new piece as soon as we receive the original.
Faults. Every farwa is handcrafted with meticulous attention to detail. If you ever discover a manufacturing defect, contact us and we will make it right — whether that means a repair, a replacement, or a refund.
Shipping somewhere unusual, or need a piece by a certain date? Message us on WhatsApp.